If you're setting up your Smart Hub 2 and Hybrid Connect device: If your Smart Hub 2 is already up and running: You'll get all the help you need to connect your device by clicking the button below: Hybrid Connect user guide. New 24-month BT Broadband and BT TV contracts required. Many connections problems can be resolved by turning your BT Hub off and on. It's normal to have variations in speed and intermittent connection during the first few days your broadband is up and running. Openreach deal with all providers apart from Virgin Media, who have their own. Hello I'm sorry to hear about this experience, I completely understand your frustration. The phone number will not show on the checker as it does not come over copper. But she decided to move to BT Fibre 1. Plus, you can also cancel any landline or TV packages bought at the same time as your broadband. Downdetector only reports an incident when the number of problem reports is significantly higher than the. I thought it’s a straightforward transfer. I have tried to order Broadband only connection from BT I did this on 30th of November and was given an activation date of 14 Dec A few days before that a warning appeared on the order page, that something was wrong, but a team of specialists was working on it and the activation would still happen o. Security. BT had a date of 15th September, the guy in the Vodafone store near me said they can definitely do 14th September and he can even see that on the screen. BT have been no help at all just saying this is a problem with openreach. Hi, My broadband was supposed to be activated when I moved home on the 14th June; however, as of yet, I have an active phone line, but no broadband. We’ll do what we can to help. 5m ethernet cable we’ll send out with your box. Full Fibre’s rolling out across the UK, with thousands of homes connected everyday. - we're still waiting to activate your broadband. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. Back again, and 2 activation dates later we still have no internet, really angry at this now, I have now been scheduled to have it activated by Monday but I have zero confidence in this, I have been told 3 times by different people this week they are sending an email to there manager to speed up act. Once you’ve set it up, BT Web Protect will warn you before you visit a suspicious website, on any of your devices connected to BT Broadband. Activation most likely Friday but you can check with the FTTP team. . Check services in your area, solve issues, track orders and get in touch - all from the app. To sign in on your BT TV device, follow the steps below. Month 4 from £32. With BT Service Status you can check your BT Broadband, Landline or TV is working. Set up your BT internet in 8 simple steps. If you are still having. They have no clue about my order until I called them on 15/06. Flexible and affordable sim only deals with no contract. Let us know your problem so that we can get you back up and running. Hi, I am encountering activation issues with my broadband connection, I am wondering if anyone else has had similar issues. . Hi. Learn about BT Sport, available with Broadband. Router has more or less given up in Broadband connection 30-06-2023; New build activation problem in Broadband activation 26-06-2023; Previous provider preventing activation of account. . 24 month contract. BT: Fibre 2 & phone. Again, that never happened. I have asked one of them to respond here, to see if they can help with your. 24 month contract. Decided to switch to Vodafone broadband due to them being much cheaper than BT and could provide it as quick as BT. Get our superfast unlimited fibre broadband. You have been temporarily locked out. If you’ve got one of these, try these checks. My Sky Fibre went off this morning dead on 8am, so changed routers over and my BT hub is just displaying the orange light. Hi, My broadband was supposed to be activated when I moved home on the 14th June; however, as of yet, I have an active phone line, but no broadband. My activation date for Infinity 1 was Monday of this week. My activation date was Friday 28th (yesterday). Open discovery+ and choose Sign In. 95 setup cost depending on the package. Activating your Sky Broadband. You can easily connect the hub yourself. Changed my broadband over from Sky to BT, sky worked fine. The original switch date was 5th July all the equipment arrived on time and I set it up in preparation for the activation. Please remember, there’s always a £35 activation fee for our services. Thanks for the reply This is what I have been doing, where 3 people all at different times this week have said they have put in a request to get it activated but will take 24-48 hours to go through, kind of lost faith in what they are saying now to be honest. . Set up your BT internet in 8 simple steps. A further five days will be needed to connect your broadband. Enter postcode to see availability. If your activation or start date is delayed, we'll let you know by text, email, or phone. I spoke to. I received email and text on 20th that my order has been completed and broadband and digital voice has been activated. I ordered BT FTTP 900 on 30 September, with the engineer appointment set as 23 October. He gives me a router to take home and I cancel with BT. This is a small network termination point. 4. Great. This will help to keep you safe while browsing online. Pause and rewind live shows on our most advanced personal video recorder yet. . To find out which speed is right for you, see our Cheap Broadband guide. You might see an "Activate discovery+" at that point. You should not have contacted Sky to cancel, BT (or any ISP) would have handled that. Order Vodafone broadband Supportfast 100 on 12th October with activation on 26th which is all great, got all the emails etc, router arrived. unfortunely the forum mods cannot help with FTTP. ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. Choose a topic. Activation Day - Still no internet or dial tone. If you've ever had BT in the past you maybe experiencing a problem with two accounts linked to one bt id. A steady blue means that the Hub is connected to your broadband. When your HALO2 service stops working one gets a mini-hub to restore some connectivity. That was the 14/03. BT has a broad range of broadband packages, starting with BT’s Fibre Essential, which comes with speeds of 36Mbps. So, following the problems on line activation day (the 22nd) which turned out to be a line fault that was then fixed by my existing supplier, I am still unable to connect to my Plusnet broadband service, I have no broadband at all! I have been in touch with Plusnet on several occasions, last Saturda. Ask the BT. Order 13th Auguest for a line install and act. Options. Since then there has been a series of problems including routing errors, cable work. At around 11am the internet went off (solid orange light) assumed this was normal and would be back on before midnight. Every time I am told to. On 17/06 BT support team told me that there is a glitch in the orde. 3. If your BT broadband home network is playing up, you're not alone. ACTIVATION. broadband activation has been delayed for 2 weeks. They are building. Δ If you sign up to a new contract or renew your contract for a Landline (including call charges, features, add-ons and plans), BT Mobile (including plans, monthly add-ons, call, text, and data charges), BT Broadband, BT TV or BT Sport (including TV and Sport add-ons) the monthly price will increase each year from March 2022. An hour and a half after the appointment window ended, the online chat told me openreach had said they did. “You're not connected to a Sky Q box right now. . Does anyone know what we can do? We. You may have created a BT ID if you placed your order. Home setup, Wi-Fi & network discussions. Hi all, Ordered my hub on the 11th November and it was delivered on the 18th. Solved: I have been a BT broadband customer for about a year. Struggle to connect to wi-fi in some spots? Extend it all around your home with Complete Wi-Fi. Since then,. It should have been so easy given that the switch didn't require an engineer. Rung BT who says there was a problem with open reach software and I will be activated by midnight tonight. TalkTalk. More about. Community; Community;. A master socket is the main socket for the phone line in your home, not an extension socket. . Full fibre 500 activation. Hi Sorry to hear that there's been issues with your broadband installation. Activation of Broadband confirmed, but no broadband service and told to wait three days. ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT. On ringing BT orders help desk, I was told its a “technical issue” with Open Reach and unless they fix it, nothing can be done. Your activation date isWell it's supposed to be today before 12pm and I'm still waiting just under 4 hours to go but I'm not holding my breath after reading of similar problems regarding BT broadband activation I've even had the email confirming I've got broadband but no we haven't , tempted to cancel this and go with skyLearn about BT Sport, available with Broadband. If this isn't the case the first thing to try is restarting your hub. If that fails, feel free to email me at tv. Our broadband keeps dropping out, losing connection. The Lounge; BT. BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. Thanks, Viki. Compensation is paid for delayed installations, delayed repairs, and missed engineer visits. Annual price changes and terms apply. You’ll still be able to use a mobile phone, just make sure you keep it charged at all times. Xbox Game Pass Ultimate on BT 1. Enter your BT ID username (it's usually your email address). 99 delivery charge for your BT router. Provided the commissioning test passes, you will be told that your service is now active. ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. The best way forward is to call our Broadband Team on 08080 034 515 and we will fully investigate for. . Power light is red. 5cm in size. OR. 677 Mbit/s. 1. New customers can add Xbox Game Pass Ultimate when their broadband starts, and existing BT Broadband customers can add Xbox Game Pass Ultimate at any time (unless during a home move). However by restarting the O. I ordered BT fibre broadband on 21st October, I was told my activation date would be 4th November. One email in the morning to confirm that im being connected. I had ordered a BT broadband connection on the 24th May and it was supposed to be activated on the 3rd June. So I signed up to BT infinity, as BT have all the lines. ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. So, reading other posts, I am not alone with my recent activation issues. BT Total broadband. If you already have a BT ID linked to your BT service, you would need to use a different email address when setting up the BT ID for your EE BT Sport service. So I ordered BT full fibre 60MBPS on 25th August for new flat i moving to this weekend (Tenants moved out 22nd august) Activation date 9th sept (not happened) Router arrived that day. I have tried to order Broadband only connection from BT I did this on 30th of November and was given an activation date of 14 Dec A few days before that a warning appeared on the order page, that something was wrong, but a team of specialists was working on it and the activation would still happen o. Order Vodafone broadband Supportfast 100 on 12th October with activation on 26th which is all great, got all the emails etc, router arrived. BT. I ordered BT fibre broadband to my new address on 5/7/23. I moved into my new build home last Friday and placed a order with BT broadband, it was arranged to be delivered tommorow and activated Friday, however they have since been in touch stating openreach are having issues it will not be ready until the 17th of this month but delivery and activation will still be made tommorow, activation Friday, I was annoyed but got over it. They have no clue about my order until I called them on 15/06. However, I am curious. this Black Friday. Then after that, pushed to the 27th. BT Sport on TV, Online player or App. BT Halo. First, let us know you're moving. . Power light is orange. com & Community; Broadband. The letter also stated that "Your broa. If you check for dial tone after the 8th, and check the number, you will be able to determine when the phone line has been changed over, then its just a matter of. Download the My BT app >. The explanation I was given by the broadband team was that the BT open reach database of addresses and phone numbers was corrupted so that they could not be sure which number was being assigned. . First of all apologies for the long post but here goes. BT. It goes up to 25x faster than our standard fibre. Phone the Moving House/BB Activation team, as this is who I have been dealing with up till this point. All the major providers, like Sky, BT, Virgin. Changing your activation or start date. Pay only £1/month for the first three months of your broadband and TV package, then just £50. Call BT. Home phone including Digital Voice. Hi , Thank you for posting and welcome to the Community. 1. com and include your BT ID and BT account number in the email. . That. The BT TV Box Pro is sold as part of a 24 month contract through BT. . Transferred to technical team, and prompty cut off. Was told the service will be activated on 5th August 2021 by an Engineer. You can follow the status of your broadband activation by tracking your order online, or via the My BT App. come the 26th October, I plugged in the router just like I did for BT broadband that Vodafone is now replacing. BT Web Protect helps protect you from viruses, scams and phishing attacks by warning you if you're about to visit a potentially harmful website. With fibre all the way to your home, no copper cables. There are also a range of technical support services available on. Once your broadband is up and running, just go to My BT and log in with your My BT details. UK BT or EE subscribers only. However, I am curious as to a reason. I received my HH5 on Saturday (04/07) and connected it up with no issues, however, my speed has seen no change at all from what I was getting on standard (just over 3mb). This is a small network termination point. YouView from BT; BT Sport on TV, Online player or App; TV Content including BT Sport; Home phone & Mobile. 99 delivery charge for your BT router. I am going through the usual problems with Openreach and activating my broadband. “You can't watch TV at the moment as there is a connectivity problem”. It seems that storm francis has managed to do some damage which resulted in us loosing the landline as well as the broadband. BT was supposed to be up & running on the 24th, its now the 29th & i still have no internet. Basically, signed up for BT Infinity 2 on the 8th August, to activate an existing line and retain my landline on the 22nd August (Phone & HBB). Openreach deal with all providers apart from Virgin Media, who have their own staff shortages at. Choose one of our great value broadband packages. Re: disgusting level of customer services - Broadband activation delayed three times now!!! @Keith , i didnt even realise, i had the option either keep phone line or digital voice when choosing the package, as a first time home owner, i dont have a clue about the difference so obvs just chose the wrong one. 15th December old BT broadband line disconnected. I have received my Sky puck and been given an activation date of 29th November 2023. It was delayed for two weeks initially as openreach were not allowing Simultaneous phone and broadband activation. TV & BT Sport problem Login & BT ID issue Chat now. Good evening all I moved into my new build home last Friday and placed a order with BT broadband, it was arranged to be delivered tommorow and activated Friday, however they have since been in touch stating openreach are having issues it will not be ready until the 17th of this month but delive. 18 month contract. 11. Hi All, I'm wondering if anyone could help me with an issue I've been struggling with, especially trying to get my point across to the BT support desk. My broadband order and engineer visit on 1st Feb got cancelled by the system, the advisor told me that was because I didn’t need an engineer visit and my broadband order would be replaced and they could remotely activate the broadband today. The bug, which impacts users nationwide, has been confirmed by BT and a fix is coming this month. This activation date was then missed with BT customer services say there had been a. £100 BT Reward Card 171123. . . LukeH2022. You will automatically receive compensation from your provider without needing to take any action. In that time they have totally made my life a misery. My Sky Fibre went off this morning dead on 8am, so changed routers over and my BT hub is just displaying the orange light. Get help with problems watching the channels, and fix errors on the BT Sport App and online player. No one turned up on the date. . When the service starts. Hello BTcommunity, I have just got digital voice adapter and was following instructions to register adapter. Open discovery+ and choose Sign In. If you recently signed up for BT Broadband and can't connect, BT may not have activated your service yet. Latest broadband statistics show that Southampton has the fastest average download speed, clocking in at 166. come the 26th October, I plugged in the router just like I did for BT broadband that Vodafone is now replacing. 1. BT Broadband customers get at least two free licences and can upgrade to 15 licences with the first month free Superfast Fibre 2 Unlimited and Superfast Fibre Halo come with 15 BT Virus Protect licences. Thanks for posting and welcome to the forum I'm really sorry to hear of the problems that you both had with your BT broadband activation orders. My installation date was 26th October and fair enough the openreach engineer turned up and installed me a new line and box ready for connec. Then it was pushed to the 20th. It’s our way of saying thank you. BT broadband activation delay Hi, I’m hoping someone might be able to help or shed some light on my problem. Hi , I am so sorry for the delay in getting your services activated. Not able to tell me what the issue is or when it will be fixed. . Hi, I recently switched to BT Fibre and TV, upgrading from my old sky ADSL broadband to FTTC. You can follow the status of your broadband activation by tracking your order online, or via the My BT App. YouView from BT; TNT Sports on TV, Online player or App; TV Content including TNT Sports; Home phone & Mobile. BT Fibre broadband / No internet on activation day. Select Activate on BT Virus Protect. come the 26th October, I plugged in the router just like I did for BT broadband that Vodafone is now replacing. We were told we couldn't add TV services until the phone and broadband were activated. Re: Switching from Sky to BT - issues that I wasn't aware of. My 'live' date is tomorrow. I have un-installed and re-installed the software 5 times in various different ways but. Give one of our guides in the helpdesk a call on 0330 1234 150 who'll be able to help you further with this. Due to BT's upcoming price hikes I decided to change my broadband and phone provider to Vodafone as it worked out £27. So, reading other posts, I am not alone with my recent activation issues. That's not happen. Re: Activate Discovery plus. com & Community; Broadband. . The adviso. How to switch broadband. New BT mobile customers can no longer take out SIM Only plans or Handset plans. . I called again today, waited more than 30 mins to talk to someone. Having issues with your hub? Call us on 0800 800 150. For the first week I was getting download speeds c 19Mbps. My activation date was the by midnight on the 21st but never happened. The broadband connection has NOT been activated till now and I have been on the phone with a different customer service person every other day for the last 10+ days. So placed the order on 22nd June. I was promised speeds between 10 and 17Mbps so still in spec and no complaint. This process can take up to ten days. Hi all So I’m back again, my broadband has arrived I have hooked it up correctly, to then find steady orange light. He gives me a rout. BT add on. . Email. Set up or manage your direct debit. Hi all, I've just moved house and have had my BT phone and broadband transferred to the new house. How much does it cost to install a new BT phone line or reconnect an old one? Find out all you need to know about BT connection fees for a new phone line installation, or to reconnect your service. come the 26th October, I plugged in the router just like I did for BT broadband that Vodafone is now replacing. There have been a number of recent posts about this, which are still unresolved. The representative told me they are chasing with Open reach team and I called the next day I got the same reply. When it comes to broadband (as well as TV and phone packages), there’s the network that carries the data and then there’s the broadband and TV bundles that you order for your home. About 35 down, 8 up, which is consistent with past results. . and manage your personal details and how you pay. Dialling the 08005874787 number some on here suggest. According. In certain situations, the start of your broadband service may not occur. Sounds like you have a very similar issue to me regarding activation and going through the forum here it seems to be a very common theme from BT not providing activation when they say they will and we end up waiting weeks. I am without a landline and broadband for the. If you run into difficulties or have a question about BT’s products and services, join our community and. Business; Find a store Network Status Checker Mobile Mobile PhonesHello I'm sorry to hear you have cancelled your order. Received my router but am not to plug in until text message. . It’s your call. Those fees aside, there’s no upfront charge for. Or take a look at one of our videos. Managing my subscription passed to BT/EE. Since they couldn't connect us before 22nd March and we are working from home, this was unacceptable so we asked when bt would be able to provide. If you haven’t got an account click the ‘Sign up’ button. I called bt again and was promised it would be on by. . Public BT Wi-fi hotspots Find a. It happens because we run tests to make sure you get the best possible speeds and connection in the long term. Activation delay. Stream eye-opening documentaries, must-see reality, and exclusive Originals. Scam Alert: Caller purporting to be from BT, asking you to download an app to screen share - 22/01/2021. com and include your BT ID and BT account number in the email. I'm afraid only our telephone agents can look into broadband related queries. 99 per month for months4-24 24 month contract. Subscribe to this Topic's RSS Feed; Mark Topic as New. Is disgusting! Im going through the same thing right now. Compensation is paid as a bill credit, reducing the cost of your next broadband bill. . YouView from BT; BT Sport on TV, Online player or App;. Hello, recently my parents decided we needed new internet in our household so we changed ISP to BT. Ensure that your BT Business Broadband service activation date has passed. The engineer came and there was no issues raised however the activation did not occur. We’ve spent hours on the phone and ea. Options. . YouView from BT; BT Sport on TV, Online player or App; TV Content including BT Sport; Home phone & Mobile. Re: FTTP Activation Problems (wrong serial number?) all the FTTP problems are dealt with the FTTP TEAM 08005874787. Never had issues before (with Plusnet or BT before that). There may be a delay if the cabinet is full, and BT Retail are waiting for a port to be free. Go to solution. More options. . BT ID ( What is a BT ID?) BT account number ( Where do I find my BT account number?) So we can get all your services working by your move day, please give us a month's notice if you can. Track your order and delivery. New customers can add Xbox Game Pass Ultimate when their broadband starts, and existing BT Broadband customers can add Xbox Game Pass Ultimate at any time (unless during. I signed up last month for BT Inifinity 1, and knowing my old Plusnet broadband was due to expire on 9th June, I set the activation date for BT for the same day. Placed the order online and was told the engineer's visit would be the 14th Jun. BT TV Box Pro, TV Box Mini): Go to the app store on your TV and install the discovery+ app. Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. Digital adapter problem. BT customer service phone numbers (broadband, mobile or phone line) problems. I had an activation date of Apr 26th, but there is no connection. I know Sky was connected in the house previously. If the cable plugged into the DSL socket on the hub is plugged into the 'dsl' socket on the microfilter. To check your mobile signal status, use the EE coverage and network checker. Told their system shows the line as active, so this is not an activation problem, and I need to go through the technical team. Call us at least 3 weeks before, and we'll get broadband set up at your new place for free - even if we need to send an engineer. If our engineer's carrying out the install, they'll prove the service is working when they leave the premises. . With your BT ID, you can log into My BT and all BT apps to: View all your BT products. Then after that, pushed to the 27th. BT however has failed too, our landline is working but our broadband is not. You move into a new house and are told by your ISP that Openreach’s Fibre-to-the-Premises broadband network is available to the property, but soon after placing your order it becomes clear that some part of the network hasn’t been completed. ? I ordered a 24meg package (line rental + broadband) Everything was confirmed, activation date and engineer visit date set Two days before engineer visit, I receive a ph. 50 cheaper per month. TV Content including BT Sport. So if we’re late when activating or repairing your connection, or if we miss your engineer appointment, you’ll automatically get compensation. We were with sky and switched to BT and we have been informed by that our broadband will be on the 4th of December. Get help to fix your dropping broadband connection. #1. .